Box Office 01603 598598 or Book Online

Accessibility - Captioning, Visual Impairment, Guide Dogs, Wheelchair Users, Hearing Loop


The Playhouse is committed to making a theatre visit here an accessible and enjoyable experience for all our patrons. All areas of the theatre are wheelchair accessible; guide and hearing dogs are welcome. Do ring us if a prior visit would be helpful to you.


If you wish to book an accessible seat, please call our Box Office on 01603 598 598.

The list of captioned, BSL interpreted and relaxed performances can be found here:


The building is accessible in all public areas and on stage to people using wheelchairs and those with mobility difficulties. Accessible toilets are both inside and on the bar terrace. 

There are three wheelchair accessible spaces in the auditorium, reached using a platform stairlift. The stairlift is able to carry a maximum weight of 230kg (36 stones). The platform is 1.25m long by 0.80m wide— slightly less once the safety arms are lowered before travel. This unfortunately means we are unable to accommodate guests using some types of heavy electric wheelchairs, so please contact us before booking if you think you might be close to exceeding this limit.

There are also two end seats in the main seating area for people who are able to transfer from collapsible aids. Accessible seats will be released to the general public only when all other seats are sold. 


Two accessible toilets are available, the first is situated just outside the auditorium and is accessed using a stair lift. The second is outside on the terrace.



The Playhouse has a Sennheiser infra-red system to help the hard of hearing. Two models of headset are available, one for use with a hearing aid and one without. They work best when used in the central seats in the auditorium. 

If a digital hearing aid is worn, please check if it is loop-enabled with your supplier.

New digital hearing aids are programmed like computers with a vast amount of options available, so it is important to ask your supplier to make sure that your hearing aid is set up for the best reception in a theatre. The standard post-office loop is not always the best choice for accessing extra volume in a theatre and your hearing aid supplier may well be able to improve the compatibility between your hearing aid and our Sennheiser System.



We are occasionally able to offer captioned, BSL interpreted or relaxed performances. The list of access performances can be found here:

Captioning converts the spoken word into visible text that provides deaf, deafened and hard of hearing people with access to live performances along with their companions.

A BSL interpreter will translate spoken dialogue into British Sign Language from the side of the stage during the performance.

Relaxed performances are suitable for anyone who would benefit from a more relaxed performance environment, including those with an autism spectrum condition or learning disability.



The theatre has flat access in front of the main doors, with two Blue Badge parking spaces adjacent to the theatre.


If you require the support of a carer or companion to access the theatre, let us know when booking.  A complimentary ticket is available to Personal Assistants. Please contact our Box Office for further details. Registered assistance dogs are welcome—contact us in advance so arrangements can be made. Terms and conditions apply. 

Discounted tickets can be booked in person from Norwich Theatre Royal, over the phone or by email - not through our website. 

Call on: 01603 598598