Box Office 01603 598598 or Book Online


Your privacy and cookies.

What Are Cookies?

Cookies are small text files stored on your computer when you visit certain web pages.

If you do not wish us to use cookies when you use our website, please adjust your Internet browser settings to not accept cookies. Please note, however, that this may result in your being unable to use some of the facilities on our website.

Please visit for a guide on how to manage cookies in your browser. 

How We Use Cookies

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details.

In order to improve our services and our website, we use cookies as a means of recording information relating to your Internet activity just prior to and whilst visiting our site and this is recorded on your computer’s hard drive and used by us to improve the services we provide to you online.

Our Cookies

The following cookies from our software are as follows:-


To store a simple message when a form is submitted that can be displayed on a different page.

For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission.

When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry.

No personal information is stored in this cookie.


Third Party Cookies

When you visit you may notice some cookies that aren't related to Norwich Playhouse. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

The Third Parties that set cookies on our websites that we can control are:

Google Analytics – We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting users’ needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

See the Google privacy policy for more details.

The following cookies are stored:

Cookie Name




This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.



Used to identify new sessions and visits. Updated whenever new data is sent to Google Analytics.



Obsolete. Used today only to ensure interoperability with out-of-date versions. Historically used in combination with __utmb to determine if a user was in a new session/visit.


Used to keep track of the traffic source or campaign, revealing some information on how the user reached the website. Updated whenever new data is sent to Google Analytics.

Users may opt out of providing anonymous data to Google Analytics at any time by following instructions at

Add This

This allows you to share our site content to Social Media Platforms

Cookie Name



The _atuvc cookie is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users


Used to manage the share count, until the sharing cache is updated. 


YouTube uses cookies to measure the numbers and behaviour of YouTube users, including information that links your visits to our website with your Google account if you are signed in.  Anonymised Information about your use of our website, including your IP address, may be transmitted to Google and stored on their servers. This cookie does not identify you personally unless you are logged into Google, in which case it is linked to your Google account.

Cookies used by YouTube:
SID, LOGIN_INFO, use_hotbox, PREF, SSID, HSID, watched_video_id_list, __utma, __utmz, demographics, VISITOR_INFO1_LIVEData, YSC

If you wish to opt out of YouTube cookies more information can be found here:

Flash Cookies

Flash Cookies make it quicker and easier for you to access websites on subsequent visits that use Flash technology. Deleting them means you may have to re-enter information each time you visit the same site.

Deleting Cookies in your browser will not delete Flash Cookies. You can delete Flash Cookies by going to the Settings Manager for your Adobe Flash Player.  You will be taken to the Adobe website, which lists the websites with the cookies in your browser. Just click “Delete” opposite the relevant website.

This is fast becoming a redundant form of using Flash. Most browsers now handle this within the browser itself. Please ensure you are using the most up to date version.  

Managing Cookies

Please visit for a guide on how to manage cookies in your browser.


View our full privacy policy.